Please arrive on time for your appointment. If you are ten minutes late your treatment will not be able to go ahead and the full amount of the appointment will be charged to your card.

NO DOUBLE DIPPING POLICY

I practise the highest standards of hygiene and never reuse the same spatula. A fresh spatula is used each time wax is applied to the skin.

HAIR LENGTH

If you plan to visit me for a waxing treatment, you will need to have the proper amount of hair growth in order for the treatment to be carried out effectively, and for the hair to be removed. If the hair is too short the treatment will not be able to go ahead and you will be charged for the appointment.

If you are a shaver you need to leave the hair to grow for at least 3 weeks (or the length of a grain of rice) before coming to see me.

PANTS OFF

For all intimate waxing services (Hollywood, Brazilian and Beach Babe) underwear will need to be removed. Trust me when I tell you there is nothing to be embarrassed about – we are all girls together and I have seen it all before.

WAXING ON A PERIOD

We have all been there when your period shows up unexpectedly! If this happens and you are due for your waxing appointment, there is no need to panic. You don’t need to cancel or reschedule your appointment. – just wear a clean tampon, and we are good to go. I wax ladies all the time on their period, and it is no big deal – just a natural part of being a woman. I just work around the string so please don’t worry.

CONSULTATION

If it’s your first time visiting me I will do a consultation with you prior to your treatment. This allows me to explain the treatment and the process to you fully. This will help you relax if you’re feeling nervous at all. It will also give you the opportunity to ask me any questions you may have. No question is a silly question so please feel free to ask me anything you like.

PREGNANCY WAXING

First off congratulations! Waxing whilst you’re pregnant is perfectly safe. If you are a regular waxer you can continue with your regular waxing routine throughout each stage of your pregnancy. I only ask you that you tell me.

If you are new to waxing and have never been to me before I would ask you to wait until after your first trimester to book your waxing appointment. My best advice is to start at that point and continue waxing every 4 weeks throughout your pregnancy. This will make the process so much easier for you rather than waxing once before you give birth.

After giving birth, I recommend leaving it a minimum of six weeks before coming to see me for a wax.

LVL AND TINTING

A 48-hour patch test is required before LVLs and tinting treatments can be carried out, so please contact me as soon as you book to arrange your patch test. If you have had LVLs and tinting done elsewhere you will still need a patch test with me in order for me to be able to do your treatments. Once you book your appointment it is your responsibility to contact me and arrange your patch test asap. I am extremely busy and so I am unable to keep track of every appointment that comes through.If it has been 6 months or more since you visited me for tinting or LVLs you will need a new patch test. Unfortunately we cannot carry out LVLs if you are pregnant.

IMPORTANT

If you arrive for your appointment with no patch test done, the treatment cannot go ahead and you will still be charged.

CANCELLATION POLICY

I have a very strict cancellation policy that I can not waiver. It is always best to email me rather than phone if you need to cancel, as I can’t always answer the phone. My policy applies regardless of the reason for your cancellation including Covid-related reasons.

  • If you cancel or reschedule your appointment with 48 hours notice half of the treatment cost will he charged.
    You will lose your booking fee and the remainder of the balance will automatically be charged to your card.
  • If you cancel or reschedule your appointment with only 24 hours notice or don’t show up on the day the full amount of the treatment cost will be charged. You will lose your booking fee and the remainder of the balance will automatically be charged to your saved card.

CANCELLING AND RESCHEDULING APPOINTMENTS

When cancelling or rescheduling appointments, you cannot do this yourself through the online booking, you need to contact me and I will do this for you.

  • I only read emails during business hours, so please take this into consideration when contacting me if you intend to cancel or reschedule your appointment.
  • Business hours are Tuesday- Saturday.
    Any cancellations/rescheduling outwith these hours will not be picked up until the next working day. Please take this into consideration when cancelling/rescheduling outwith business hours as my cancellation policy will apply.

When trying to cancel or reschedule it is always best to drop me an email as I don’t get to the phone as I am tied with clients all day.

PAYMENT

I only accept cash payments in the salon so please remember to bring cash with you. There is an ATM machine next the salon in the Marks & Spencers garage.

ONLINE BOOKINGS

All appointments must be booked online and a booking fee paid. If you have any trouble using my online booking system or can’t see a time please get in touch via email and I will be happy to help. The booking fee is non-refundable but can be transferred to another appointment if it is booked within a month of the original appointment.

FEEDBACK

I absolutely love reading what my clients have to say about their experience at Waxy’s, so please tell me how you got on using the link that will be sent to you after your treatment.

I can’t wait to meet you.

Lyn x


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